Privacy Policy Crockfy

How We Handle
Your Information

We’re committed to protecting your privacy. Learn how Crockfy collects, uses,
and safeguards your personal data.

Privacy Policy Crockfy

How We Handle Your Information

We’re committed to protecting your privacy. Learn how Crockfy collects, uses, and safeguards your personal data.

Privacy Policy

Crockfy Services Sdn Bhd is committed to protecting your personal data in accordance with the
Personal Data Protection Act 2010 (“PDPA”) of Malaysia.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit
our website, contact us, or engage our professional services. This Privacy Policy applies to
all visitors, prospective clients, clients, and users of our website and services.

By using our website or providing your personal data to us, you consent to the collection and processing
of your personal data in accordance with this Privacy Policy.

Information We Collect

We may collect and process the following personal data:

  • Full Name

  • Email Address

  • Telephone or Mobile Number

  • Company Name

  • Company Registration Information

  • Business and financial information provided for service purposes

  • Information submitted through contact forms, consultation requests, WhatsApp enquiries, emails, or other communication channels

  • Website usage information, IP address, browser type, and device information collected through cookies and analytics tools

How We Use Your Information

We may use your personal data for the following purposes:

  • Responding to enquiries and requests

  • Communicating with you regarding our services

  • Providing accounting, taxation, payroll, business advisory, risk management, and related professional services

  • Preparing quotations and service proposals

  • Managing client relationships and service delivery

  • Complying with legal, regulatory, and professional obligations

  • Improving our website, systems, and customer experience

  • Sending updates, newsletters, or marketing communications where permitted by law or with your consent

Cookies and Website Analytics

Our website may use cookies and similar technologies to
enhance user experience and analyse website performance.
Cookies help us understand visitor behaviour, improve
website functionality, and optimise our services.
You may disable cookies through your browser settings.
However, certain website functions may not operate
properly if cookies are disabled.

Confidentiality

We understand the sensitive nature of financial, accounting,
taxation, payroll, and business information.
All information provided to us will be treated as strictly
confidential and will only be accessed by authorised
personnel, professional advisors, or service providers
who require such access for legitimate business purposes
and who are subject to appropriate confidentiality obligations.

Disclosure and Sharing of Information

We do not sell, rent, or trade personal data to third parties.
Your personal data may be disclosed to:

  • Professional advisors and consultants
  • IT, cloud hosting, software, and technology providers

  • Regulatory bodies and government authorities

  • Banks, auditors, tax authorities, and statutory bodies where necessary
  • Other parties where disclosure is required by law or authorised by you

Cross-Border Data Transfer

Certain service providers used by us may store or process
personal data outside Malaysia.
Where personal data is transferred internationally, we will
take reasonable steps to ensure that such data continues to
receive an adequate level of protection consistent with
applicable laws.

Data Security

We implement reasonable technical, administrative, and organisational safeguards to protect personal data against unauthorised access, disclosure, alteration, loss, misuse, or destruction.
These measures may include:

  • Secure servers and hosting environments

  • Access controls and authentication procedures
  • Data encryption where appropriate
  • Internal confidentiality and security policies

  • Regular monitoring and system maintenance

While we take reasonable measures to protect personal data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal data only for as long as necessary to
fulfil the purposes for which it was collected and to comply
with legal, accounting, taxation, regulatory, or professional requirements.
When personal data is no longer required, it will be securely
deleted, destroyed, or anonymised where appropriate.

Your Rights

Subject to applicable laws, you may:

  • Request access to your personal data

  • Request correction or updating of your personal data

  • Withdraw consent for the processing of your personal data or for marketing communications (subject to legal or contractual limitations)

  • Request information regarding how your personal data is used

Requests may be submitted using the contact details below.
We reserve the right to charge a prescribed fee for processing access requests where permitted under applicable laws.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time.
Any updates will be published on this page together with
the revised effective date.

Contact Us →

If you have any questions regarding this
Privacy Policy or wish to exercise your rights
relating to personal data, please contact us:

Privacy Policy

Crockfy Services Sdn Bhd is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (“PDPA”) of Malaysia.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, contact us, or engage our professional services. This Privacy Policy applies to all visitors, prospective clients, clients, and users of our website and services.

By using our website or providing your personal data to us, you consent to the collection and processing of your personal data in accordance with this Privacy Policy.

Information We Collect

We may collect and process the following personal data:

  • Full Name

  • Email Address

  • Telephone or Mobile Number

  • Company Name

  • Company Registration Information

  • Business and financial information provided for service purposes

  • Information submitted through contact forms, consultation requests, WhatsApp enquiries, emails, or other communication channels

  • Website usage information, IP address, browser type, and device information collected through cookies and analytics tools

How We Use Your Information

We may use your personal data for the following purposes:

  • Responding to enquiries and requests

  • Communicating with you regarding our services

  • Providing accounting, taxation, payroll, business advisory, risk management, and related professional services

  • Preparing quotations and service proposals

  • Managing client relationships and service delivery

  • Complying with legal, regulatory, and professional obligations

  • Improving our website, systems, and customer experience

  • Sending updates, newsletters, or marketing communications where permitted by law or with your consent

Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance user experience and analyse website performance. Cookies help us understand visitor behaviour, improve website functionality, and optimise our services. You may disable cookies through your browser settings. However, certain website functions may not operate properly if cookies are disabled.

Confidentiality

We understand the sensitive nature of financial, accounting, taxation, payroll, and business information. All information provided to us will be treated as strictly confidential and will only be accessed by authorised personnel, professional advisors, or service providers who require such access for legitimate business purposes and who are subject to appropriate confidentiality obligations.

Disclosure and Sharing of Information

We do not sell, rent, or trade personal data to third parties.
Your personal data may be disclosed to:

  • Professional advisors and consultants
  • IT, cloud hosting, software, and technology providers

  • Regulatory bodies and government authorities

  • Banks, auditors, tax authorities, and statutory bodies where necessary
  • Other parties where disclosure is required by law or authorised by you

Cross-Border Data Transfer

Certain service providers used by us may store or process personal data outside Malaysia. Where personal data is transferred internationally, we will take reasonable steps to ensure that such data continues to receive an adequate level of protection consistent with applicable laws.

Data Security

We implement reasonable technical, administrative, and organisational safeguards to protect personal data against unauthorised access, disclosure, alteration, loss, misuse, or destruction.
These measures may include:

  • Secure servers and hosting environments

  • Access controls and authentication procedures
  • Data encryption where appropriate
  • Internal confidentiality and security policies

  • Regular monitoring and system maintenance

While we take reasonable measures to protect personal data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, accounting, taxation, regulatory, or professional requirements. When personal data is no longer required, it will be securely deleted, destroyed, or anonymised where appropriate.

Your Rights

Subject to applicable laws, you may:

  • Request access to your personal data

  • Request correction or updating of your personal data

  • Withdraw consent for the processing of your personal data or for marketing communications (subject to legal or contractual limitations)

  • Request information regarding how your personal data is used

Requests may be submitted using the contact details below.
We reserve the right to charge a prescribed fee for processing access requests where permitted under applicable laws.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. Any updates will be published on this page together with the revised effective date.

↓Contact Us ↓

If you have any questions regarding this Privacy Policy or wish to exercise your rights relating to personal data,
please contact us: